Refund policy

Return and Refund Policy

Every item at Only Crafter Custom is made to order and personalized for you. Because of this, we do not accept returns or exchanges on custom products, including for incorrect size, color, or change of mind. Please review your order details, sizing, and any personalization carefully before checking out.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or with an error on our part (wrong item, wrong design, or a printing mistake), we will replace it or issue a full refund at no extra cost to you.

To file a claim, contact us within 5 days of delivery and include:

Your order number
A clear photo of the issue (and of the shipping label if the package was damaged)
A short description of the problem

Claims received after 5 days of delivery cannot be accepted. We may ask you to return the item, in which case we will provide a prepaid shipping label.

Refunds

Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.

Cancellations

Because production starts quickly, orders can only be canceled or changed within 12 hours of purchase. After that, the order is already in production and cannot be canceled.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. If your package shows no tracking movement for 10 business days, contact us and we will help you open a claim with the carrier.