Frequently Asked Questions
Is there a minimum order?
No. You can order a single piece. For 10+ pieces, visit our Group Orders page for bulk pricing.
What file should I upload?
A high-resolution PNG with a transparent background works best. JPG and PDF files are also accepted. If your file isn't print-ready, we'll let you know before production.
I don't have a design. Can you help?
Yes! Start a custom order and tell us your idea, and we'll help bring it to life.
How are your products printed?
We print in-house using DTF (direct-to-film) printing, which gives vibrant colors and a durable finish on cotton and polyester.
Can I print on the front, back, and sleeve?
Yes. Include your print locations when you order or in your custom order request.
I have a deadline. Can you meet it?
Contact us before ordering with your date and we'll confirm whether we can meet it.
How long does shipping take?
See our Shipping Policy for current shipping times. You'll receive tracking by email as soon as your order ships.
Can I return a custom item?
Because every item is made just for you, please review our Refund Policy before ordering. If there's a problem with your order, contact us and we'll make it right.
How do I wash my shirt?
Wash inside out in cold water and tumble dry low. Do not iron directly on the print. Hats should be spot cleaned only.
How can I reach you?
Email us at hello@onlycraftercustom.com, message us on WhatsApp, or use our contact form. We usually reply within 1 business day.